FAQ

Placing an order is simple and straightforward – follow the on-site prompts to select your desired products, add them to your cart, and complete the checkout process with your preferred payment method.

Absolutely secure! We prioritize the safety of your payment details through two key measures:Our payment platform holds PCI-DSS (Payment Card Industry Data Security Standard) certification, complying with global security standards for processing cardholder data.We utilize end-to-end encryption technology, which fully protects your credit card details, billing address, and other payment-related information. You can trust that every transaction is 100% secure.

The entire process consists of two stages:Order Processing: After your order is confirmed (typically within 12 hours of successful payment), we will process and ship it within 2 business days.Delivery Timeframes:Domestic Orders: Standard delivery takes 3-8 business days.International Orders: Delivery may take 5-22 business days, depending on your location and local customs clearance procedures.

Yes, you can track your order in real time:Once your order is shipped, we will send a tracking number to your registered email address. You can also find this number in the "Order History" section of your account.Use the tracking number on the official website of the shipping carrier (e.g., UPS, DHL) to check the real-time status of your shipment, including the estimated delivery date.

We offer free standard shipping for all orders with no minimum purchase requirement.

No assembly required! All products are fully pre-assembled before shipment. Simply unbox the product, and it will be ready for use within 1 minute – no tools or additional steps needed.

We provide a 30-day return guarantee for all products:If you are not satisfied with your purchase, you can submit a return request within 30 days of receiving the product.We cover all return shipping costs.

You can reach our customer service team via email:Email Address: fanniehardy13818@outlook.comQuick Help Tip: Include your order number (if applicable) and a detailed description of your issue (e.g., order problem, return request) in your email.Response Time: Our team will get back to you within 48 business hours (Monday to Friday, excluding public holidays).